Definition.com
Word of mouth advertising | WOM is the primary factor behind 20 percent to 50 percent of all purchasing decisions.
Definition.com
Word of mouth advertising | WOM is the highest form of advertising because people are social beings and want interaction and because social learning is the primary form of learning.
Definition.com
Word of mouth advertising | WOM is more important (by a factor of 20) than TV advertising, and the remarkability word of mouth demands comes from what we experience, not from spin or taglines or a campaign slogan.
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